Frequently asked questions

Pick a product, choose a size and a starting layout, then type your words (or design freely in Advanced). The price, including shipping, updates as you go. When it looks right, tick the box to confirm your preview and check out securely with Square. We engrave exactly what you see.

At checkout, on Square's secure payment page: card, Apple Pay or Google Pay. We never see or store your card details.

Your preview is exactly what we engrave, so please check spelling, names and dates before you pay. If your design includes uploaded artwork, a photo or a special request, we take a quick look and contact you within 1 business day if anything needs attention.

Yes — it's automatic. Order 24 or more pieces and save 10%; 48 or more and save 15% (a set of 6 coasters counts as 6 pieces). Great for closing gifts, weddings, events and client gifts. Add your business name, or upload your logo in Advanced.

Yes, for coaster sets: tick Add a coaster holder (black metal) or Add a gift box (black, with a ribbon) when you order.

Yes. Choose a set of 4 or 6, then either start from one of our themed sets (wildlife, patriotic, Oregon outdoors, Christmas, faith and more) or pick A different design on each and choose the artwork and a caption for every piece. Your name or message is shared across the set; the preview shows all of them.

Start at the catalog and choose an occasion — weddings, housewarming, Christmas, faith, memorials, birthdays, patriotic, outdoors, pets, kitchen, travel or business — to see ready-made designs on every product. Pick one and change any word or picture.

Yes. Set the quantity when you order. Shipping for each additional item is reduced, and orders over the free-shipping amount ship free (see Shipping).

Yes. Your design is kept in your browser automatically, and Save design gives you a private link that works on any device for 90 days.

Yes. Use Artwork → Upload your own. It works best with high-contrast images like logos, drawings and silhouettes. You must own the artwork or have permission to use it.

Yes. Use the Photo button in Advanced. We convert it to a detailed dot pattern that engraves beautifully on light woods. A photo adds a small charge per item, shown in the price.

The layout, sizes and lettering are exact, because the preview is the actual engraving file. Wood grain and engraving tone vary naturally from piece to piece.

Yes. Text smaller than about 6 mm (2.5 mm on metal tags) doesn't engrave cleanly, so the designer won't let it go smaller.

Wipe clean with a dry or slightly damp cloth. Keep signs out of standing water and harsh sun. Cutting boards: hand-wash only, dry promptly, and re-oil with food-safe mineral oil now and then.

Yes. The engraving is burned into the wood and finished with food-safe oil. Use the back side for heavy cutting to keep the design crisp.

Most orders ship within a few business days after you order, then 2–5 days in transit. See Shipping.

Email us within 7 days of delivery with photos of the piece and its packaging, and we'll replace it at no charge. See our Returns policy.

No. Every piece is custom-made to your design, so all sales are final. Please check your preview carefully before you pay. The exceptions: if our engraving doesn't match the preview you confirmed at checkout, we'll redo it at no charge; and if it arrives damaged in shipping, we'll replace it.