Returns policy

Every piece is engraved just for you, so please check your design carefully before you check out.

All sales are final

Because each item is custom-made to your design, we don't accept returns or exchanges, and we don't give refunds, including for spelling, wording, layout or design choices. It's up to you to make sure everything is right before you pay. The only exceptions are our own engraving mistakes and shipping damage, below.

Check your preview

The preview in the designer is exactly what we engrave. Before you check out, please check every name, date and word carefully, then tick the box to confirm it. If your design includes uploaded artwork or a photo, we take a quick look and contact you within 1 business day if anything needs attention.

If we make a mistake

If what we engraved doesn't match the preview you confirmed at checkout, that's on us. Email us within 7 days of delivery with your order number and a photo. We'll redo it at no charge and honor your original purchase.

Damaged in shipping

If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the damaged piece and its packaging. We'll replace it at no charge.

Natural materials

Wood, slate and anodized aluminum are natural or hand-finished materials. Grain, color, knots and engraving tone vary from piece to piece and from the on-screen preview. That character is part of what makes each piece unique and isn't damage.

Questions before you order? Contact us; we're happy to help.